Shipping Policy

At Dorinda Skin Naturals, we prioritize fast, reliable, and hassle-free delivery of your natural skincare favorites, along with fair and straightforward returns. By placing an order, you agree to these terms.

Shipping Policy

Delivery Timeline

• Within Nigeria: Orders are typically processed and delivered in 3 working days after payment confirmation (excluding weekends and public holidays).
• International Orders: Delivery times vary by country and customs (usually 7–21 business days). We provide tracking information where available.

Shipping Fees
Shipping costs are personalized and depend on the weight of your order, your location (within Nigeria or abroad), and the destination. We do not list fixed rates here—please contact us for an accurate, tailored quote!

• For Nigeria deliveries: Message us via WhatsApp or email with your order details for your specific fee.
• For international: Fees are calculated based on weight and country—reach out for a personalized estimate. Any additional customs duties, taxes, or import charges are the customer's responsibility.

Order Processing & Delivery

• Processing occurs Monday–Friday (excluding holidays).
• We partner with trusted couriers for secure, tracked shipments. You'll receive tracking details via email once your order ships.
• Promotions may include free shipping on qualifying orders—check current offers.

Important Notes

• We are not liable for delays caused by incorrect addresses, customs issues, or external factors.
• For lost or damaged shipments, contact us immediately with photos—we'll investigate and resolve.

Returns & Refunds Policy

We stand behind the quality of our products and want you to be completely satisfied. Due to hygiene and personal use considerations for skincare items (soaps, creams, oils, etc.), returns are handled carefully.

Eligible Returns

• Unopened/Unused Products: Return within 7–14 days of delivery for a refund or exchange (we offer free & easy returns where applicable).
• Damaged, Defective, or Quality Issues: If an item arrives damaged, incorrect, or doesn't meet our standards, notify us within 7 days with photos and your order number—we'll provide a full refund, replacement, or quick fix at no extra cost.

Non-Returnable Items

• Opened or used products (for hygiene and safety).
• Personalized or custom collections/kits.
• Sale or final clearance items (unless defective).

Return Process

1. Contact support@dorindaskinnaturals.com or WhatsApp +234 813 286 1142 with your order number, reason, and photos (especially for damaged items).
2. We'll review and approve, then provide return instructions (e.g., ship back to our Lagos or Benin City location).
3. Return shipping: You cover costs for non-defective returns; we cover them for defective/damaged cases.
4. After we receive and inspect the item, refunds are issued to your original payment method within 7–10 business days (excluding original shipping fees unless due to our error). Exchanges are usually processed faster.

Refunds

• Full refund for approved eligible returns (minus any applicable shipping).
• Partial refunds may apply if promotions/discounts were used.
• Refunds are issued as credit to the original method—no cash refunds for paid orders (replacement or store credit offered where suitable).

Cancellations

• Cancel before processing/shipping by contacting us immediately.
• No cancellations once the order has shipped.

For personalized shipping quotes, return help, or questions, we're here for you:
Email: support@dorindaskinnaturals.com
WhatsApp/Phone: +234 813 286 1142 (or other listed contacts like +234 915 355 7941)

Your glow and satisfaction are our promise—thank you for shopping with Dorinda Skin Naturals!